Our Policy

OurPolicy

Who we are

Prakash Pump is based in Asia and now connected to the whole world through its online presence.

Prakashpump.ae is Asia’s number one manufacturer and suppliers of waters pumps and also a world’s best e commerce site for selling and distributing water pumps, which is based in India, UAE, OMAN and now available worldwide apart from this we now launch ecommerce website for our UAE customer, was established in 2001. With over 100 plus products in our catalogue, you will find everything you are looking for in water solutions. On this site, wide variety of Centrifugal Pump, Pressure Control, Clean Water pump, Open Well Sub. Pump, Motor Pump Set, Sewage Pump, Horizontal Multistage Pump, Swimming Pool and all accessories related to Domestic, Industrial and Agriculture sectors are available for sale. We provide distribution, sales and operations(After Sales Services) around UAE by just on one click using our electronic commerce site.

As a result, All the products are now available online through our official site that is Prakashpump.ae with various specifications and dimensions with reasonable cost and facilities and benefits like various online payment options, free shipping, 10-day return policies with a money back guarantee, and 8 AM to 9 PM (Saturday to Thursday) help centre.

Browse, Pick out and Buy our exclusive Products!

Choose products from a wide range of options in every category, exclusively handpicked to help you find the best quality products available at the very much lowest prices. You can get proper and correct product description with specifications and applications with its original picture and performance curve according to your applications or need on our site. Select a day for delivery and your order will be delivered right to your doorstep, anywhere in the UAE. You can pay online using your debit/credit card or by any online options that we have to facilitate for you. We guarantee on-time delivery and the best quality with the best service!

Asia’s First and Exclusive water pump selling e-commerce site:

Buy each and every water solution here!

Quality Products and consumer satisfaction is our first and foremost priority. Prakashpump.ae considers in providing the highest level of buyer service and is continuously innovating to meet customer expectations.

Quality matters: “Quality and consumer loyalty is deeply rooted standard at Prakashpump.ae ”

We are proud to be associated closely with the farmers, we provide the best innovative and modern pump systems as a water solution for agricultural applications like irrigation, green houseplant watering, poultry, fish farming and many more. Along with agricultural we, cover the domestic, industrial, sewage water, civil engineering, and mining applications. We not only ensure the best prices and quality products for our customers but also helps them to get better prices. More than 100 plus water pump products and with many varieties or ranges of the pump system available on our e-commerce website and the customer can choose the right pump system for their applications by browsing the products on our site.

Happy online ordering with Prakashpump.ae !

Why choose e-commerce site: Prakashpump.ae ?

Prakashpump.ae  allows you to walk away from the offline purchasing and welcome a relaxed comfortable way of browsing and purchasing water pumps with related accessories so that you can shop by adding products to the cart for all your water solutions and needs, just from the comfort of your home or office. No more getting stuck in traffic jams, paying for parking, standing in long queues and carrying heavy bags – get everything you need, when you need and where you need, right at your doorstep.

So what are you waiting for? Just log in to our site get your all water solutions and check out our various best browsing options and get your product just by one click.

Determine our various best browsing options for water pump products, accessories:

  1. Best sale products,
  2. Deals of the day ,
  3. New arrivals,
  4. Special products,
  5. Most reviews products.

 

 

 

 

Benefits of online purchasing with us:

  • Free shipping on order over 300 AED
  • 10 day return with money back guarantee
  • Safe shipping
  • 8 AM to 9 PM (Saturday to Thursday) help center.
  • Many online payments option.
  • 2 Years product Warranty

Our Core Values: why choose us?

  • We offer economical prices on our 100 plus product range.
  • We have a Facility for paying the world’s most prominent, safe and secure payment methods.
  • Our purchaser protection covers your purchase from order to delivery.
  • 24/7 assistance for a smooth shopping experience.
  • Facility of downloading the app and get the worlds of Prakash at your fingerprints.

Where do we function? Find us everywhere!

Basically, we are based in India, UAE, and OMAN and now available worldwide through our online presence. We provide product delivery services anywhere in all over the world with the best quality and on time services on order over 2000 AED.

All items available on prakashpump.ae are delivered to you with the brand’s warranty and protection promise!

All items available on prakashpump.ae are guaranteed being original stock from the brand, the distributor or the manufactory warehouse. They carry a limited original warranty from the brand or the distributor that protects them against any manufacturing default.

The warranty begins on the day that your item(s) is received (item delivery day) and lasts as per the brand’s Terms and Conditions (mentioned on the attached warranty).

We offer you 24 Months complete product warranty. If you found any mistake in our product within 24 Months just send your massage throw our various communication method like open your order tab where we integrate chat function, In this chat box you can type your query so you can easily contact us or you can directly contact us throw WhatsApp, call or email our service team member will contact you and within 24 to 48 hrs. he will come to your place and solve your problem.

In case the product is defective on delivery, the after sales service will decide whether the product should be replaced or repaired. However, repairs are not accepted under the following conditions:

The defect is due to improper use (improper voltage, exposure to liquid, abuse or misuse etc…);
The serial number on the product is unknown;
The item has been repaired by a third party.

Returns and Exchanges

We are happy to assist you and manage all your requests for return and/or exchange!

From the day you receive your item, our return policy is valid for 10 days.

Item(s) purchased on prakashpump.ae may be returned and/or exchanged either by pickup or directly in your nearest Prakash Outlet.

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts.

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.

Please remember:

The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories and free gifts.

For a pickup service, delivery charges may apply.

For further information, please do not hesitate to contact us. We’ll be happy to serve you.

Our Returns and Exchanges promise:

  • 10 Days Returns

From the day you receive your item, our return policy is valid for 10 days.

  • Easy Returns and Exchanges

You can call or massage us, our executive will contact you for this.

  • Get a refund

If the item is defective on delivery* (upon approval of after sales service).

Frequently Asked Questions (FAQs)

In-Store Refund Policy

Our promise

  1. Our general return policy

You can return an item upon approval within 10 days of purchase.

  1. What do I do if a product I’ve purchased is damaged?

Please Open your order tab where we integrate chat function, In this chat box you can type your query so you can easily contact us or you can directly contact us throw WhatsApp, call or email.

e-Store Return & Refunds

  1. Which documents do I need to bring to store for a refund or exchange?

The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.

  1. What is your Returns and Refund policy?

Our return policy is a 10 Days Exchange and/or Refund upon approval.If for some reasons, you are not satisfied and you wish to return your purchase, you will need to reach our customer service throw chat, WhatsApp, email or call or contact us on this page https://www.prakashpump.ae/contact-us . We’ll be happy to serve you.

  1. What if I have received a defective product?

Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval.  They must be reported within 10 days from the date of reception of the item. Please contact us on this page https://www.prakashpump.ae/contact-us, or reach our customer service on chat, WhatsApp, email or call as soon as possible. We’ll be happy to serve you.

  1. Can you pick up my item for refund?

Yes, we can arrange this for you. Please contact us on this page https://www.prakashpump.ae/contact-us, or reach our customer service on chat, WhatsApp, email or call as soon as possible. We’ll be happy to serve you.

  1. Can I get a refund for a Usable item?

No, We can’t accept our product if it is usable we provide you refund only defective or any other fault occur by us on our product . For any other help please contact us on this page https://www.prakashpump.ae/contact-us, or reach our customer service on chat, WhatsApp, email or call as soon as possible. We’ll be happy to serve you.

  1. What is the mean of 24-month service warranty?

We offer you 24 Months complete product warranty. If you found any mistake in our product within 24 Months just send your massage throw our various communication method like open your order tab where we integrate chat function, In this chat box you can type your query so you can easily contact us or you can directly contact us throw WhatsApp, call or email our service team member will contact you and within 24 to 48 hrs. he will come to your place and solve your problem.

You can now order online and pay cash at your doorstep!

We now offer Cash on Delivery (COD) as an option for payment in your local currency of AED.

While placing your order, choose ‘Cash on delivery’ as your payment method. Print your order confirmation until you receive your order.

Please note:

The minimum order value for Cash on Delivery (COD) payment is 100 AED.

You will be charged 5 AED as handling charges.

Upon delivery, the carrier will collect the amount due for the order total, including handling fees.

Payment for COD will only be accepted in the local currency (United Arab Emirates Dirhams), as displayed during checkout.

Refunds and exchanges for all items purchased with COD are issued in store.

Here’s how it works:

  • Order online

Place your order and choose “COD” as your payment method. Write down your order number.

  • We delivery our order

Your order arrives at your home, you will receive a text and a call when your order is on its way to you.

  • Pay with cash at your door

The carrier will collect the amount due for the order total, including handling fees.